What do you do if you have a complaint about your Australian patent attorney?
The first thing to be aware of is that most Australian patent attorneys are not lawyers. Furthermore, even if your patent attorney is one of the few who is also qualified as a lawyer, they may not be acting in that capacity when assisting you with your patent matters. They are therefore unlikely to be subject to the disciplinary regime that applies to lawyers. You will not advance your cause by threatening to make a complaint to the relevant regulatory body for lawyers in the state in which your attorney is practising!
The body charged with handling formal complaints against Australian Patent and Trade Marks Attorneys under the Australian Patents Regulations 1991, is the Professional Standards Board for Patent and Trade Marks Attorneys (PSB). The PSB has the power to investigate complaints (and to compel the attorney to cooperate with the investigation), and to refer a complaint to the Patent and Trade Marks Attorneys Disciplinary Tribunal for adjudication.
The PSB (which ought to know, since it receives a number of complaints each year) indicates that most disputes between patent attorneys and their clients fall into two categories:
However, the majority of Australian patent attorneys are diligent, ethical and professional. While we are also human, and therefore not immune from the occasional lapse, for the most part we care about our clients, and want our professional relationships to be effective and mutually beneficial. So, in most cases, the PSB should not be the first port of call for a disgruntled client.
That being said, much of this article is about what you need to know, what you can expect, and what you can realistically hope to achieve, before taking a complaint to the PSB.
The first thing to be aware of is that most Australian patent attorneys are not lawyers. Furthermore, even if your patent attorney is one of the few who is also qualified as a lawyer, they may not be acting in that capacity when assisting you with your patent matters. They are therefore unlikely to be subject to the disciplinary regime that applies to lawyers. You will not advance your cause by threatening to make a complaint to the relevant regulatory body for lawyers in the state in which your attorney is practising!
The body charged with handling formal complaints against Australian Patent and Trade Marks Attorneys under the Australian Patents Regulations 1991, is the Professional Standards Board for Patent and Trade Marks Attorneys (PSB). The PSB has the power to investigate complaints (and to compel the attorney to cooperate with the investigation), and to refer a complaint to the Patent and Trade Marks Attorneys Disciplinary Tribunal for adjudication.
The PSB (which ought to know, since it receives a number of complaints each year) indicates that most disputes between patent attorneys and their clients fall into two categories:
- disputes where there is evidence that the attorney has acted inappropriately; and
- disputes where the client has not achieved their objectives, or there is a dispute over costs, unpaid bills or other aspects of the relationship.
However, the majority of Australian patent attorneys are diligent, ethical and professional. While we are also human, and therefore not immune from the occasional lapse, for the most part we care about our clients, and want our professional relationships to be effective and mutually beneficial. So, in most cases, the PSB should not be the first port of call for a disgruntled client.
That being said, much of this article is about what you need to know, what you can expect, and what you can realistically hope to achieve, before taking a complaint to the PSB.